HR Collaboration Group LLC
  • Nappanee, IN, USA
  • Full Time

Service Team Lead


This role is located in Nappanee, Indiana.


Want to Build a Career using your special talents, within a driven and connected team of problem-solvers and innovators?  Do you thrive on making an impact in your role and being part of a team who cares about people and Quality of Life?


Then, ATC Trailers has a place for you!    


Who We Are:


ATC offers engineered mobile solutions primarily in aluminum trailers, with a reputation built around quality, strength, and durability.  What started out as a couple of guys out of a garage, building a trailer a week, is now a community of dedicated trailer builders working side by side to produce the same high-level quality product and continued reputation that speaks volumes about ATC's dedication to excellence, career development, and ongoing team member recognition.  So, come join the many others who are "building their careers" and success every single day at ATC Trailers! 


Our Mission:  To create long-term value for our employees, community, and customers with sustained investment in our people, processes, business partners and product lines.


What We Offer: 


  • Clean and safe environment, People-oriented and focused on maintaining work/life balance
  • Open communication, commitment to transparency and a people-centric culture
  • Collaborative, energizing, and innovative work
  • Personal and career growth and development opportunities
  • Competitive pay
  • Comprehensive Health & Wellness programs
  • Retirement Program with Employer Match!
  • Best practice Paid Time Off policies and Paid Holidays

What You'll Do:

Leads the Service Department to complete the service orders on-time, error-free, and within the budgeted hours to meet or exceed customer and business expectations.


Your Accountabilities in the Role:


  • Reviews daily and weekly service orders to ensure people resources are scheduled to meet customer and business goals.
  • Checks inventory and place orders with the Purchasing team proactively to meet daily/weekly services schedules.
  • Reviews service quotes and documents to process the customer orders effectively.
  • Leads, trains, and mentors the team to ensure continual development and growth as a whole.
  • Works on complex orders or assists in overflow to meet the daily service output goals.
  • Handles more complex questions from the team and customers to resolve issues effectively.
  • Performs final quality check and walk-throughs on all service orders processed. Notifies the Case Owner of other potential service items noticed to discuss with the customer.


Position Requirements:

  • Education: High School Diploma/ GED equivalency or equivalent course & work experience.
  • Experience: 5+ years of experience in leading or mentoring in a trailer, RV, or Auto service center; will train the right person who has a mechanical background, mentoring attributes, and proven success in the industry.  
  • Certifications: Able to operate a forklift or scissor lift; will certify on site
  • Functional Skills: Ability to plan, organize, manage, and prioritize activities to achieve the goals; will require the basic ability to schedule parts and people; requires strong troubleshooting and problem-solving skills. Strong attention to detail required; basic administrative abilities; advanced math, able to read prints and tape measures with ease; can translates charts/graphs into meaningful information; fully capable of operating general mechanical hand tools and welding parts/steel.  
  • Technology Skills: Basic PC and data entry skills required.
  • Communication Skills: Solid verbal and written communication skills required; ability to train, mentor, and educate others. Strong ability to discuss and resolve customer questions and obstacles in a calm manner.
  • Leadership/ Behaviors: Strong role modeling, team-player, and mentoring abilities; able to influence and motivate others in a positive way; excellent work ethic, self-reliant, high integrity, sense of urgency, and execution skills to get things done in a high quality way and on-time;  dependable, focused on the customer and quality; is adaptable to business changes; manages conflict with others to reach expectations; has the flexibility to adjust priorities throughout the day to meet schedules, following all safety requirements.  Works well under pressure with timed projects.
  • Culture Match: Enjoys and thrives in a fast-paced, high-growth environment, with a huge drive to create an impact while also being a problem-solver and a collaborative, continuous learning team member.


Other Important Information:     


Pay/Salary:  Pay is commensurate with proven expertise. Starting pay $29 33.00 per hour.

And, the compensation will grow as the team member grows!


Reports To:     Service Manager                                                                                                                                                                         

Core Hours:   5:00 am 1:00 pm

Typical Work Week:  M-F; occasional Saturdays  (when applicable); typically, 40-43 hours a week on average

Direct Reports:  3 - 5

Travel:   Limited

Work Conditions:   Able to lift up to 50 lbs. sporadically and climb ladders

y and climb ladders

HR Collaboration Group LLC
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