HR Collaboration Group LLC
  • Bristol, IN, USA
  • Full Time

IT Support Technician

The Office & Operations is in Bristol, Indiana.  The person for this role will live near this area.

 

Who We Are:

Brinco Manufacturing Incorporated is a start-up Steel Manufacturing company looking to provide innovative high-quality products to their customers. Start your meaningful career today with a company that cares about their team, customers and their social responsibilities!  Do you want to be a part of a start-up operation with excellent foundational support, where you can make a contribution, add value and help create a great company? 

Then, Brinco has a place for you!  

 

What We Offer: 

  • Safety 1st Organization with a fun, collaborative, and caring work environment
  • Onsite fitness, cafeteria, and onsite wellness center
  • Challenging and progressive career development
  • Employee assistance program and education assistance
  • Competitive pay practices
  • Comprehensive health & wellness programs
  • Best practice retirement program
  • Best practice paid time off policies and holiday pay
  • Open communication, recognition programs, and team-building events
  • And much more to motivated, results-oriented individuals who want to make a real difference

 

What You'll Do:

As the IT Support Technician, you will setup, install, configure, and support end users with information systems technology needs, ensuring users have the tools/equipment needed to perform their roles successfully.

 

Your Accountabilities:

  • Setup, install, configure, and support end users with all information systems/equipment (ie: Desk phones, iPhone, Office computers, Shop Floor Computers, hardware, software, Time Clocks, Office Printers, Bar Code Printers, Plotters, etc.) ensuring users have the IT tools they need to meet the goals of their role.
  • Provides technical support and troubleshoots on information systems/equipment and related issues ensuring prompt, effective resolutions, and smooth performance of systems.
  • Provides training on systems to end users to ensure they can utilize the systems effectively.
  • Performs routine maintenance on information systems and networks to ensure system optimal performance.
  • Setup and installs new IT related items (ie. running network cables, Shop floor Monitors, Shop Floor PC, Bar Code Readers, and etc.) within the plant as needed.
  • Collaborates with third party consultants on IT related matters/projects, ensuring effective results that are focused on the IT needs of the company.
  • Works with Brinco Engineering and Maintenance to support Shop Floor Installations and Improvements.

Position Requirements:

  • Education: Associates degree in Computer Technology or related areas, will consider someone with course work, certifications, and related experience
  • Experience: 3-4 years of experience in Information Systems setup, install, configuration, and technical support within a manufacturing environment.
  • Certification(s): Microsoft or Cisco Certification helpful, but not required
  • Functional Skills: Technical knowledge in Information Systems with the ability to install, setup, configure, and support hardware or software computer needs, phone systems, and other IT related areas. Strong ability to troubleshoot, problem solve, and provide/implement effective solutions to ensure the integrity of the Information Systems.
  • Technology Aptitude/Skills: Microsoft 365 SharePoint environment, web-based programs, and experience with Cisco networking.
  • Language Skills: Excellent verbal and written communication, ability to support and train end users where needed.
  • Leadership/Behaviors: Customer service oriented who can respond quickly to support the team and provide solutions.
  • Culture Match Behaviors: Ambitious, conscientious, likes to work in a team environment with the ability to collaborate with others.  A person who can listen to others and be independent to get the job done.

 

Other Important Information:    

Pay Programs:  Pay is commensurate with proven expertise!

   -  And, the compensation will grow as the team member grows!

Reports To:  Controller/ IT Manager

Core Hours:  Day Shift:   6:00 am - 2:30 pm  Afternoon Shift: 2:00 pm -10:30pm Night Shift: 10 pm -  6:30 am

Typical Work Week:  M-F; some weekends required; 40 45 hours a week on average.

Direct Reports: N/A; Works with other departments as needed.

Travel: None

Work Conditions: Primarily exposed to a normal office environment with moderate noise. Occasionally required to wear suitable Personal Protective Equipment while visiting manufacturing departments. Lifting up to 20 lbs. occasionally is also needed. 

HR Collaboration Group LLC
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