HR Collaboration Group LLC
  • Nappanee, IN, USA
  • Full Time

Full Benefits & Retirement Plan with Employer Match

Service Technician  


This role is located in Nappanee, Indiana.


Want to Build a Career using your special talents, within a driven and connected team of problem-solvers and innovators?  Do you thrive on making an impact in your role and being part of a team who cares about people and Quality of Life?


Then, ATC Trailers has a place for you!    


Who We Are:


ATC offers engineered mobile solutions primarily in aluminum trailers, with a reputation built around quality, strength, and durability.  What started out as a couple of guys out of a garage, building a trailer a week, is now a community of dedicated trailer builders working side by side to produce the same high-level quality product and continued reputation that speaks volumes about ATC's dedication to excellence, career development, and ongoing team member recognition.  So, come join the many others who are "building their careers" and success every single day at ATC Trailers! 


Our Mission:  To create long-term value for our employees, community, and customers with sustained investment in our people, processes, business partners and product lines.


What We Offer: 


  • Clean and safe environment, People-oriented and focused on maintaining work/life balance
  • Open communication, commitment to transparency and a people-centric culture
  • Collaborative, energizing, and innovative work
  • Personal and career growth and development opportunities
  • Competitive pay
  • Comprehensive Health & Wellness programs
  • Retirement Program with Employer Match!
  • Best practice Paid Time Off policies and Paid Holidays

What You'll Do:

As a Service Technician, you will provide continual diagnoses, problem-solving, resolution and repairs with the products to ensure a high-level of quality, efficiency, and customer satisfaction, in line with Company processes and business goals.


Your Accountabilities in the Role:


  • Performs line work and makes repairs, including panel change/over-lay, electrical wiring issues, a/c install, generator install/service, changing brakes, door replacement/install, metal work, welding, etc, in a high-quality and efficient manner.
  • Performs final quality checks, diagnosing obstacles, and repairs all trailer and RV products to ensure a high-quality outcome. Notifies the Case Owner of other potential service items noticed to discuss with the customer.
  • Troubleshoots complex issues in person or over the phone for customers and team members to ensure complete and accurate resolution.
  • Ensures service work is documented appropriately on paper and within the system for accuracy.
  • Partners with the line and other service technicians for mutual success of the team.


Position Requirements:

  • Education: HS Diploma or equivalent; will consider a combination of work experience and education.
  • Experience: 1+ year of auto, trailer, mechanical, maintenance, or machine service and repair experience required; will train the right person.   Plumbing, electrical, and welding experience would be a plus.
  • Functional Skills: Strong mechanical ability who can easily trouble-shoot and repair parts, wiring, etc. in an efficient way; advanced attention to detail, complex problem-solving, time management skills, and ability to read prints and a tape measure.
  • Certifications: Ability to operate a forklift or scissor lift; will certify on site
  • Technology Aptitude/Other: Basic computer and data entry skills required.
  • Language Skills: Solid verbal and written communication skills; will correspond with customer and team via verbal or through emails.  
  • Leadership/Behaviors: Self-motivated; able to work well independently and within a team; takes on a high level of accountability; positive behaviors and customer-focused attitude; strong safety and quality-minded; flexible and able to move from project to project well.
  • Culture Match: Enjoys and thrives in a fast-paced, high-growth environment, with a huge drive to create an impact while also being a problem-solver and a collaborative, continuous learning team member.


Other Important Information:     

Pay/Salary:  Pay is commensurate with proven expertise.

And, the compensation will grow as the team member grows!

Reports To:     Service Manager                                                                                                                                                                         

Core Hours:   5:00 am 1:00 pm

Typical Work Week:  M-F; occasional Saturdays  (when applicable); typically, 40-43 hours a week on average

Direct Reports:  0

Travel:   Limited

Work Conditions:   Able to lift up to 50 lbs. sporadically and climb ladders

HR Collaboration Group LLC
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