HR Collaboration Group LLC
  • Goshen, IN, USA
  • Salary
  • Full Time

This role is located in Goshen, Indiana.

Want to be part of a local company experiencing exponential growth? Enjoy seeing projects through from vision to completion and improving the lives and living spaces of those in your community? Enjoy working in an environment where excellence in customer service and community investment is valued and where people make the real difference?

Then, Leatherman Supply has a place for you!

Who We Are:

Founded in 1964, Leatherman Supply has grown to be a well-respected name in the windows, doors, cabinets, and countertops marketplace as a firm who makes customer service our top priority. Led by a third-generation owner/manager, we are a family-oriented company who is committed to our mission to "See it Through" each and every day for our customers and we invite you to join our dedicated team to add to our mission and your career success!

Our Vision: A dedicated team of associates with the expertise required to build the home of your dreams.

What We Offer:


  • Exciting innovative, collaborative, and family-oriented work environment
  • Competitive salaries
  • Discretionary Bonus Programs!
  • Retirement Program with Company Match
  • Comprehensive benefit programs
  • Best practice PTO policies and paid holidays
  • And much more to motivated, results-oriented individuals who want to make a real difference in their community and role

What You'll Do:

As the Inside Sales Representative for Windows and Doors, you will handle preparing accurate quotes, assisting with customer questions, and maintaining ongoing communication to ensure customer requests are processed in an error-free, timely manner.

Your Accountabilities in the Role:

  • You will handle qualifying customers for service, reviewing specification sheets and blueprints, and selecting product options for accurate quotes and quick turnaround on customer requests.
  • You will prepare thorough quotes using appropriate software ensuring accurate data entry for smooth project completion by team members, customers, vendors, and suppliers.
  • You will handle incoming customer questions, order confirmations, order updates, change orders, and back orders ensuring proactive, seamless customer communications.
  • You will assist with walk-in customers on the showroom floor to help educate them on available products and drive departmental sales.
  • You will follow documented process flows and intuitively apply on-the-job learning as situations arise for consistent departmental quoting and continued growth in role.

Position Requirements:

  • Education: A HS Diploma or GED preferred; will consider an equivalent combination of education and experience.
  • Experience: 1+ years of customer service experience required; blueprint reading skills a plus. Will train the right person.
  • Functional Skills: Excellent ability to prioritize and multi-task with strong attention to details and follow through; basic understanding of rulers and measurements; able to follow instructions and apply documented processes; common sense approach to tasks with a willingness to learn about the products and take initiative; solid organizational and time management skills.
  • Technology Skills: Advanced MS Office required; CRM skills preferred.
  • Other Behaviors: Highly self-motivated, able to work independently and within a team environment; excellent interpersonal skills with clear communication; collaborative, flexible, and adaptable to change; able to remain calm and maintain focus in fast-paced work environment. Strong customer focus and supportive of a team; able to handle multiple projects and work outside comfort zone to learn and grow; highly accountable, responsible, and dependable.
  • Culture Match: Professional, team-oriented, dedicated to excellence in service, reliable and highly accountable, positive attitude, able to work in a relaxed environment with a fast-paced work flow.

Other Important Information:


Salary: Salary is commensurate with proven expertise.


And, the compensation will grow as the team member grows!


Reports To: Sales Manager

Core Hours: 8 am - 5 pm

Typical Work Week: M-F; some OT required; 40-45 hours a week on average

Direct Reports: None

Travel: Limited


Learn more about Our Family and Apply with Us Today!


Have other questions? Contact Us!

Email: amy@myhrcgroup.com or Contact: 574-635-5418

Visit our website at: www.leathermansupply.com


We are an Equal Opportunity Employer

HR Collaboration Group LLC
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